Jackson the Whale

Manufacturer 15 Day Warranty

15 Days upon receipt of your merchandise with Proof of Purchase. Proof of purchase is defined as a purchase receipt showing the date of purchase and or order number may require an image of the product.

Replacement/Refund Eligibility

Proof of Purchase is required and items must be unused. Emailed inquiries to SoapSox, Customer Service Team at support@soapsoxkids.com. Customer Service will respond within 24-48 hours. Upon receipt of the required documentation, you will be emailed providing the appropriate resolution.

• Original shipping costs will not be refunded. Return shipping cost will be paid by the customer exceptions for product defects.

Damages and Product defects

Please inspect your order upon reception. If the item is defective, damaged, or the wrong item ordered, please contact SoapSox via email at support@soapsoxkids.com with required proof of purchase documents. Upon receipt of the email, we will respond within 24-48 hours with an appropriate resolution.